Let Customers Text Your Business

HeyWire lets customers text to your business using standard text messaging. We connect your existing 1-800 and landline office phone numbers to our secure text messaging cloud. Your sales and service teams leverage our easy-to-use apps to text with customers from their mobile devices, office desktops or contact center agent consoles.

HeyWire LiveText™

Text-enable your sales and service contact centers for 2-way customer conversations. Customers can now text TO your business, leveraging the same toll free or business phone numbers you use today.

  • Expands your omnichannel service strategy with popular SMS texting
  • Seamlessly integrates into leading contact center solutions from Salesforce, Avaya and Interactive Intelligence
  • Let customers connect with your business, where ever they are
  • Delights your customers while lowering support costs

HeyWire Business Messenger

Add 2-way texting to the office phone numbers of your sales and service delivery teams. Now they can use their mobile phones or desktop computers to securely text with clients –without exposing their private mobile numbers.

  • Lets customers text to employee office numbers
  • Uses standard SMS so customers need no special apps
  • Separates employee personal and business text messages
  • Synchs business messages across mobile phones and desktops

In the News


Call Center Week Report Part 1

In a time when customers are continually rewriting the rules of engagement, forward-thinking companies are exploring every avenue to deliver consistently superior service.

crmxchange.com on June 24, 2015

Mobilizing the Customer Experience Economy Beyond M-Commerce

http://blog.mitx.org – This month we are talking mobile and we’re excited to share a new guest blog with you written by Paul Henderson, CMO at HeyWire. 

mitx.org on April 17, 2015



Facebook’s “Businesses on Messenger” Announcement – Is It Great for Business?

By Meredith Flynn-Ripley Facebook recently announced it will soon enable businesses to communicate with customers using its “Businesses on Messenger” service. Allowing businesses…

on April 7, 2015

Banking on SMS Customer Service

Last month, TD Bank Group, a global financial services firm with more than $1.1 trillion in assets, became an early leader in the…

on March 30, 2015
HeyWire Webinar: “2-Way Customer Texting for Your Salesforce Contact Center”
Tues, Feb 24, 2015 2:00 PM – 3:00 PM EST

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